Tristone Gold/Platinum Fabricator Status | Terms and Conditions
Under the terms and conditions of this pricing agreement, Tristone UK Limited (“The company”, “we”, “us” or “Tristone UK”) refers to Tristone UK Limited whose registered office is Unit 3, Orde Wingate Way, Primrose Hill Industrial Estate, Stockton-On-Tees, TS19 0GA. Our company registration number is 4152191, Companies House. The terms “you” ‘Tristone Gold Fabricator’, ‘Tristone Platinum Fabricator’,and “customer” refer to the user and viewer of these terms and conditions.
[a.] By purchasing products and services from the company, you agree to the company’s terms and conditions of sale.
[b.] By purchasing products and services from the company, you consent to receiving marketing information from the company about information on our products and services that may interest you by email and telephone. If you’d prefer not to receive this information, follow the opt-out procedure in the relevant communication, or contact the office directly
[c.] The Company offers three tiers of pricing for Customers
- Tristone Standard Fabricator
- Tristone Gold Fabricator
- Tristone Platinum Fabricator
[d.] The company reserves the right to review, amend and remove these tiers without notice.
[e.] To benefit from the Company’s support, it is essential that accounts with Tristone UK remain within our terms and conditions. Failure to comply with our terms and conditions could result in the removal of the Tristone Gold/Platinum Fabricator status.
3. Tristone Gold Fabricator
[a.] Benefits of being a Tristone Gold Fabricator include:
• 10 sheet rates for all orders placed.
• Free deliveries on Tristone sheets only.
[b.] To be eligible for Tristone Gold Fabricator status, customers must have sales of at least £5,000 per month on average to obtain and/or retain that status.
4. Tristone Platinum Fabricator
[a.] Benefits of being a Tristone Platinum Fabricator include:
• 20+ sheet rates for all orders placed.
• Free deliveries on Tristone sheets only.
[b.] To be eligible for Tristone Platinum Fabricator status, customers must have sales of at least £15,000 per month on average to obtain and/or retain that status
5. General Terms
[a.] A review of all accounts will be carried out on the 10th of each calendar month.
[b.] If average sales fail to meet the required target, you will be informed by a recorded letter in the post that your account is under a 3-month price review.
[c.] If the customer fails to meet the minimum sales order target by month 3 of the 3-month review period, the Company reserves the right to downgrade the customer’s account to the next available tier.
[d.] If the sales order quantity rises to meet the eligibility criteria, the customer will be automatically upgraded to the next available status.
[e] The maximum upgradable tier will be Tristone Platinum Fabricator.
[f.] All customers are eligible for pallet points under this pricing agreement. Pallet Points terms and conditions will still apply.
6. Fabrication Quality
[a.] By being appointed a Tristone Gold/Platinum Fabricator, you will ensure high standards of fabrication.
[b.] Quality complaints on Tristone sheet/products where possible should be dealt with prior to fabrication taking place. It remains the customer’s responsibility to advise the Company at the earliest opportunity of any problems.
[c.] Fabrication issues made by the Customer must be dealt with by the Customer without the involvement of the Company. The Company will not accept any liability for fabrication faults.
[d.] If a fabrication issue comes to the attention of the Company, you must ensure the amicable resolution of the issues raised, within a reasonable time period.
7. Terms for Immediate Downgrade:
The company reserves the right to remove or downgrade customers who do not abide by above terms. To ensure fair and reasonable practises are being employed, and to ensure transparency at all instances, the Company will state in writing, the reasoning behind a customer’s downgrade or removal of their status. At present, the following will lead to an immediate removal of the Tristone Gold/Platinum Fabrictor status:
[a.] Failure to resolve fabrication issues (as mentioned in point Section 5) will result in the immediate removal of the customer’s Tristone Gold/Platinum Fabricator status.
Notices shall be made in via recorded mail and email. For verification purposes, a signature will be required on all items sent via post.