Privacy and Cookie Policy
This privacy policy sets out how Tristone UK Limited uses and protects any information that you give Tristone UK Limited when you use this website.
Tristone UK Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Tristone UK Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Tristone UK Limited ("We", "us" or "Tristone UK") refers to the owner of "the website" and its affiliate sites whose registered office is Unit 3, Orde Wingate Way, Primrose Hill Industrial Estate, Stockton-On-Tees, TS19 0GA. Our company registration number is 4152191, Companies House. The term "you" refers to the user and viewer of our content. By visiting the Tristone UK website or its affiliate sites, you are accepting and consenting to the practices described in this policy (herein referred to as the "Privacy and Cookie Policy").
The Privacy and Cookie Policy was last modified and/or reviewed on the 6th August 2019.
For full details on any changes made, please view the changelog at the bottom of this page.
Section 1 - What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
The website does not accept credit/debit card payments and we will never request credit/debit card information from you from the website.
Section 2 - What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Section 3 - Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with any personal information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we always aim to implement additional generally accepted industry standards to make sure your information is protected.
Section 4 - How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Section 5 - Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Most third party applications and services will have their own privacy policies. For these providers, we recommend that you read their privacy policies so you can understand the manner in which any information you provide will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us.
The following third party platforms, services and add-ons are used on the website:
Adobe Typekit
Google Maps
Google reCAPTCHA
Instagram API
Mailchimp
Twitter API
Section 6 - Links to other websites
We will endeavour to ensure all content can be kept on this website. Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Section 7 - Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@tristoneuk.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR).
Changes to information
If your personal details change, please help us to keep your information up to date by notifying us.
You can update your details by emailing info@tristoneuk.com or contacting us at Unit 3, Orde Wingate Way, Primrose Hill Industrial Estate, Stockton On Tees, TS19 0GA
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Will we pass on information to third parties?
We never sell any of your personal information.
We may pass your information to a select group of partners to keep addresses up-to-date or for mailing purposes. We always make sure that appropriate controls are in place and these partners will never use your data for any other purpose and information will be destroyed or permanently deleted once the project has been completed.
We may need to disclose your information if required by law (for example to government bodies and law enforcement agencies) or if we have your permission to do so.
Section 8 - Changes to the Privacy and Cookie Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact info@tristoneuk.com